Shipping Policy

Shipping & Delivery

Everything you need to know about how your order gets to you.

Where We Ship From

All UENORTH products ship directly from our facility in China. We currently deliver to 29 countries and regions across North America, Europe, Oceania, and Asia, including the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, France, the Netherlands, Belgium, Ireland, Italy, Spain, Austria, Poland, Sweden, Denmark, Finland, Switzerland, Norway, Japan, South Korea, Singapore, Malaysia, Hong Kong SAR, Taiwan, Thailand, Vietnam, the Philippines, and Indonesia.

Processing & Delivery Time

Orders are processed and shipped within 3–5 business days of payment confirmation. Once shipped, delivery typically takes 7–20 business days depending on your region and the carrier used. Delivery estimates do not include customs clearance time, which varies by country and is outside of our control.

Order Tracking

Every order is fully trackable from the moment it ships. Once a tracking number is assigned, you can follow your shipment in real time from My Orders or the Order Lookup page — no need to jump to a third-party carrier site.

Customs & Import Duties

For orders shipped to the United States, import duties and customs clearance are calculated and collected at checkout — your package clears U.S. customs with no additional fees at delivery. For other regions, including the EU and UK, any applicable customs duties, VAT, or import taxes are the responsibility of the buyer and are not included in the order total or shipping cost. We recommend checking your local customs regulations before placing an order.

Lost or Damaged Shipments

All shipments are covered against loss or damage in transit. If your order arrives damaged or doesn't arrive at all, contact us at hello@uenorth.comwith your order number — we will handle the claim with the carrier on your behalf and arrange a resolution. You don't need to deal with the carrier directly.

Failed Delivery Attempts

Please make sure your shipping address is accurate and complete at checkout. If a delivery attempt fails and the carrier is unable to reach you, the package may be returned to our warehouse after several attempts. In this case, reshipment costs will be the responsibility of the customer.