Privacy Policy

Who We Are

UENORTH (uenorth.com) is operated by UE LIMITED (Hong Kong). For full company details, see our Contact page.

Information We Collect

We collect the following categories of information:

• Contact information — name, email address, phone number, shipping and billing address.
• Account information — if you create an account, your login credentials (managed securely by our authentication provider).
• Order information — items purchased, order value, payment confirmation, and shipping/tracking details.
• Customer support information — any details you share with us when contacting our support team.
• Usage information — basic device and browser information collected automatically (e.g. IP address) for security and site functionality.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including payment, shipping, and customer service.
• Send order confirmations, shipping updates, and respond to your inquiries.
• Maintain your account, if you choose to create one.
• Detect and prevent fraud, and keep our platform secure.
• Improve our products, services, and website experience.

We do not sell your personal information to third parties.

Third-Party Service Providers

Payments are processed securely through Stripe. We do not store your full card details — payment information is handled directly by Stripe in accordance with its own privacy and security standards.

Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand basic site usage. You can control cookies through your browser settings, though disabling them may affect site functionality such as your shopping cart.

Data Retention

We retain order and account information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and tax reporting requirements.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at hello@uenorth.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@uenorth.com or visit our Contact page for full company details.